Frequently Asked Questions
Everything you need to know about shopping with Jim Jam The Label.
How long does shipping take and what are the costs?
We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping is free on all orders over $75.
What is your return policy?
We want you to love your Jim Jam pieces. If you are not satisfied, you can return unworn items with tags still attached within 30 days of delivery for a full refund or exchange.
How do I know which size to order?
Each product page features a detailed size guide. We generally recommend staying true to size for our loungewear, but if you prefer an oversized fit, we suggest sizing up.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now, Pay Later options including Klarna and Afterpay.
Are your fabrics ethically sourced and sustainable?
At Jim Jam The Label, we prioritize quality and ethics. Our collections are manufactured in certified factories using high-quality cotton blends and sustainable materials wherever possible to ensure longevity and comfort.
How do I care for my Jim Jam garments?
To keep your items looking new, we recommend a cold machine wash on a gentle cycle and hanging them to dry. Avoid tumble drying to prevent shrinkage and maintain fabric softness.